FREQUENTLY ASKED QUESTIONS:
How far in advance do I need to book?
Parties can be booked no less than 14 days in advance. Requests within 14 days may be possible but cannot be refunded once booked and paid for.
When do I need to pay?
Full payment is due at the time of booking. Payment options are Visa, MasterCard, Interac or cash (Visa/Debit and MasterCard/Debit are not accepted over the phone).
Do I need to sign anything?
Yes, all our birthday packs require you to sign and return a Party Pack agreement at the time of booking your party (MUST be returned no later than 48 hours after booking).
What if I need to cancel my party?
Refunds (less a $25 admin fee) will be provided on all cancellation made a minimum of 14 days ahead of party date. No refunds will be given inside 14 days.
How will the Party Room be set-up for us?
Tables and chairs will be arranged for you, with garbage and re-cycling cans too. Please include the number of tables and chairs you require in your email to us.
Where is the Party Room and how many people can it accommodate?
The Party Room (formerly known as Shotz Lounge) is on the second floor of the TLC behind the concession. It can accommodate 80 people at the most.
Do we need to check-in when we arrive for our party?
Yes, please stop by our front desk to let us know you’ve arrived at the TLC and pick up your wristbands.
What if I need more activity Wristbands on the day of my party?
Additional activity Wristbands for $5.50 each may be purchased at our front desk when you arrive at the TLC.
Can we decorate the Party Room?
You may decorate the Party Room inside your booking time with balloons or banners using masking tape only.
Please do not use silly string or confetti type products as these may result in additional cleaning fees being charged.
You are responsible for removing all decorations before your party booking time ends.
Can we bring in our own cake, food & drinks?
Yes, you may bring in outside food and drinks (no alcohol). A large fridge (no freezer) is provided in the Party Room. If you are expecting a food delivery, please inform our front desk team upon arrival at the TLC.
Who do I contact if I want to order food from the Mountain Top Market food concession at the TLC ?
Can we leave our stuff in the Party Room while we use the rest of the facility?
Yes, the Party Room is a lockable space so during your booking you may leave party items in there while you use other areas of the facility for activities. Please find a TLC staff member to lock/unlock the room for you.
Can we privately book the pool, gymnasium, leisure ice or play centre for our party?
No, these areas are not able to be reserved for private use, these areas will be shared with other facility patrons.
Do I have to swim with my child?
Children under 7 years old require an adult (14 years or older) to be in the water within arms’ reach of them at all times.
Do I have to pay for wristbands for adults who are not participating in swimming, skating or other activities?
No, only those participating in activities would use up one of your Party Pack Wristbands.
Who do I contact if I have questions or need assistance before my party or during my party?
Please email firstname.lastname@example.org
if you have questions prior to your party date, or during your visit please ask our front desk team or any staff member - we will always do our best to help!