Children 6 and under need to have a parent or guardian (14+) in the pool with them, no further than arm’s reach away. Children 8-9 years of age need a parent or guardian 14+ actively supervising them at all times.

No, you can park it in the hallway at the stroller parking section or in the dry seating area and proceed to the change room with your infant.

Your child will need to be 10 years of age to swim without a guardian.

If your child is under 10, they will need to have a guardian 14 years of age or older to supervise them. If they are 7 years or under, the parent/guardian has to be in the water with them, no further than arm’s reach away.

Yes, if you have purchased a wristband and the pool is not closed for other lessons..

No, we do not keep any records of the Swim @ School program. You could contact the school or come in and have your child assessed by one of our lifeguards during public swim to find out what level they would need to register in.

Yes! Our new skate sharpening kiosk, Parkland Skate Services is open and you can check out their hours of operation here.

Yes, we have two auxiliary cords available at the Customer Experience Representatives desk.

They are on timers on the wall and on the pillars in the arena viewing area. You can just turn them on and they will turn off automatically.

Yes. Please ask us at the front desk for all of your arena or soccer needs and we can help you!

If there are no bookings and no ice maintenance is scheduled, you can purchase a wristband and ask our front desk staff to confirm that it is okay to use.

No, you must take off your skates when not on the back arena floor or ice.

Yes, we can help you with that!

Only staff members have access to the first aid room, so you can contact a staff member to help.

Yes, as long as they are being supervised and have a wristband.

Yes, they are allowed on the track. Please make sure the wheels are clean and dry. Please park strollers outside of the field entrances, not on the fields.

Yes. The fee for a member is $13.00 and for a non-member $17.00. This fee does not give you access to the facility before or after your class.

Please ask a Wellness Rep (located in the Fitness Centre) for help with moving equipment.

We only accept posters for non-profit programs and events that happen in the Tri-Municipal Region.

Sure! We can keep it for you behind the front desk.

Unfortunately we can only use our paging system for emergencies.

Yes, you can leave your wristband on (we will exchange for appropriate colour if necessary) or we will accept (receipt) proof of payment.