FAQs

Your child will need to be 10 years of age to swim without a guardian.

If your child is under 10, they will need to have a guardian 14 years of age or older to supervise them. If they are 7 years or under, the parent/guardian has to be in the water with them, no further than arm’s reach away.

Children 6 and under need to have a parent or guardian (14+) in the pool with them, no further than arm’s reach away. Children 8-9 years of age need a parent or guardian 14+ actively supervising them at all times.

No, you can park it in the hallway at the stroller parking section or in the dry seating area and proceed to the change room with your infant.

Yes, if you have purchased a wristband and the pool is not closed for other lessons..

No, we do not keep any records of the Swim @ School program. You could contact the school or come in and have your child assessed by one of our lifeguards during public swim to find out what level they would need to register in.

Yes! Our new skate sharpening kiosk, Parkland Skate Services is open and you can check out their hours of operation here.

Yes, we have two auxiliary cords available at the Customer Experience Representatives desk.

They are on timers on the wall and on the pillars in the arena viewing area. You can just turn them on and they will turn off automatically.

Yes. Please ask us at the front desk for all of your arena or soccer needs and we can help you!

If there are no bookings and no ice maintenance is scheduled, you can purchase a wristband and ask our front desk staff to confirm that it is okay to use.

No, you must take off your skates when not on the back arena floor or ice.

Yes, we can help you with that!

Only staff members have access to the first aid room, so you can contact a staff member to help.

Yes, as long as they are being supervised and have a wristband.

Yes, they are allowed on the track. Please make sure the wheels are clean and dry. Please park strollers outside of the field entrances, not on the fields.

Yes. The fee for a member is $13.00 and for a non-member $17.00. This fee does not give you access to the facility before or after your class.

Please ask a Wellness Rep (located in the Fitness Centre) for help with moving equipment.

We only accept posters for non-profit programs and events that happen in the Tri-Municipal Region.

Sure! We can keep it for you behind the front desk.

Unfortunately we can only use our paging system for emergencies.

Yes, you can leave your wristband on (we will exchange for appropriate colour if necessary) or we will accept (receipt) proof of payment.

All patrons of the TLC are eligible to participate in our loyalty points program called triACTIVE Rewards!
Enrolment in the program is not automatic, patrons must request enrollment in person at the Customer Experience Desk. 
Each member of a family may sign up individually.

All patrons of the TLC are eligible to participate in our loyalty points program called triACTIVE Rewards!

Enrolment in the program is not automatic, patrons must request enrollment in person at the Customer Experience Desk. 

Each member of a family may sign up individually.

• TLC Admission Passes (10 visit, 1 & 3 month)
• TLC Memberships (pre authorized and annual)
• TLC Registered Programs (value of $20 and over)
• TLC Professional Services

All purchases of the above programs and services by an individual who has opted to join the loyalty points program will automatically accumulate triACTIVE Rewards points.

We will occasionaly offer Special Promotions and unique Offers.

Points will be awarded on a per person basis but points may be transferred from one individual to another at any time.

Customers wishing to redeem their accumulated points for rewards must do so in person at the front desk.

Currently, points can be redeemed for TL Water Bottles, TLC T-Shirts, and TLC Gift Cards of various values.  In the future we may offer direct discounts on the purchase of future programs and services with the redemption of points (similar to using Airmiles to partially pay for a purchase).

Yes, a TriACTIVE Rewards participant can transfer their existing points to another participant of the program.  This request must be made at the front desk.

Parties can be booked no less than 14 days in advance. Requests within 14 days may be possible but cannot be refunded once booked and paid for.

Full payment is due at the time of booking. Payment options are Visa, MasterCard, Interac or cash (Visa/Debit and MasterCard/Debit are not accepted over the phone).

Refunds (less a $25 admin fee) will be provided on all cancellation made a minimum of 14 days ahead of party date. No refunds will be given inside 14 days.

Tables and chairs will be arranged for you, with garbage and re-cycling cans too. Please include the number of tables and chairs you require in your email to us.

The Party Room (formerly known as Shotz Lounge) is on the second floor of the TLC, behind the concession. It can accommodate 80 people at the most.

Yes, please stop by our front desk to let us know you’ve arrived at the TLC and pick up your wristbands.

Additional activity Wristbands for $5.50 each may be purchased at our front desk when you arrive at the TLC.

You may decorate the Party Room inside your booking time with balloons or banners using masking tape only. 
Please do not use silly string or confetti-type products, as these may result in additional cleaning fees being charged.
You are responsible for removing all decorations before your party booking time ends.

Yes, you may bring in outside food and drinks (no alcohol).  A large fridge (no freezer) is provided in the Party Room. If you are expecting a food delivery, please inform our front desk team upon arrival at the TLC.

Please get in touch with them directly at (780) 960-6869.

Yes, the Party Room is a lockable space so during your booking you may leave party items in there while you use other areas of the facility for activities.  Please find a TLC staff member to lock/unlock the room for you.

No, these areas are not able to be reserved for private use. These areas will be shared with other facility patrons.

Children under 7 years old require an adult (14 years or older) to be in the water within arms’ reach of them at all times. 

No, only those participating in activities would use up one of your Party Pack Wristbands. 

Please email party@trileisure.com if you have questions prior to your party date, or during your visit please ask our front desk team or any staff member - we will always do our best to help!

Yes, all our birthday packs require you to sign and return a Party Pack agreement at the time of booking your party (MUST be returned no later than 48 hours after booking).

Prow scuttle parrel provost Sail ho shrouds spirits boom mizzenmast yardarm. Pinnace holystone mizzenmast quarter crow’s nest nipperkin grog yardarm hempen halter furl. Swab barque interloper chantey doubloon starboard grog black jack gangway rutters.

Deadlights jack lad schooner scallywag dance the hempen jig carouser broadside cable strike colors. Bring a spring upon her cable holystone blow the man down spanker Shiver me timbers to go on account lookout wherry doubloon chase. Belay yo-ho-ho keelhaul squiffy black spot yardarm spyglass sheet transom heave to.

We want you to be able to register for our programs with the least amount of headache. On registration days, our staff are dealing with a high volume of customers - let’s get you ready with some answers to Frequently Asked Questions, which will help you avoid any technical delays:

Course registration fees do not include access to the facility before or after class. General admission or a facility pass/membership is required to utilize any other part of the facility.

Login to your TLC online account. Under your name, choose MY FAMILY in the drop-down menu. Click on the ADD button and fill in the required fields.

No, you cannot create an account online. Please call our front desk team BEFORE registration day to create a new account.

We have waitlists available for all courses, and using them can pay off! If a place becomes available in the course on which you’re waitlisted, or if demand is sufficient and space/instructors are available, additional courses may be added – in both situations we will contact you directly to offer you a place, so make sure we have your correct phone number and email on account. Waitlisting can be done online or by calling our front desk team.

If you take part in registered courses and use professional services at the TLC, but don’t really use our other facilities like the gym or the pool, then the TLC Wellness Pass might be right for you. This pass provides you with 365 days of early registration and member pricing for programs and services!