Frequently Asked Questions
Got questions? We have answers!
If you have a question for us that you do not see here, please feel free to give us a call at 780.960.5080 or email us!
Your child will need to be 10 years of age to swim without a guardian.
If your child is under 10, they will need to have a guardian 14 years of age or older to supervise them. If they are 7 years or under, the parent/guardian has to be in the water with them, no further than arm’s reach away.
Children 6 and under need to have a parent or guardian (14+) in the pool with them, no further than arm’s reach away. Children 8-9 years of age need a parent or guardian 14+ actively supervising them at all times.
No, you can park it in the hallway at the stroller parking section or in the dry seating area and proceed to the change room with your infant.
Yes, if you have purchased a wristband and the pool is not closed for other lessons.
No, we do not keep any records of the Swim @ School program. You could contact the school or come in and have your child assessed by one of our lifeguards during public swim to find out what level they would need to register in.
Yes! Our new skate sharpening kiosk, Parkland Skate Services is open and you can check out their hours of operation here (link).
Yes, we have two auxiliary cords available at the Customer Experience Representatives desk.
They are on timers on the wall and on the pillars in the arena viewing area. You can just turn them on and they will turn off automatically.
Yes. Please ask us at the front desk for all of your arena or soccer needs and we can help you!
If there are no bookings and no ice maintenance is scheduled, you can purchase a wristband and ask our front desk staff to confirm that it is okay to use.
No, you must take off your skates when not on the back arena floor or ice.
Yes, we can help you with that!
Only staff members have access to the first aid room, so you can contact a staff member to help.
Yes, as long as they are being supervised and have a wristband.
Yes, they are allowed on the track. Please make sure the wheels are clean and dry. Please park strollers outside of the field entrances, not on the fields.
Yes. The fee for a member is $13.00 and for a non-member $17.00. This fee does not give you access to the facility before or after your class.
Please ask a Wellness Rep (located in the Fitness Centre) for help with moving equipment.
We only accept posters for non-profit programs and events that happen in the Tri-Municipal Region.
Check out our Volunteer section.
Sure! We can keep it for you behind the front desk.
Unfortunately we can only use our paging system for emergencies.
Yes, you can leave your wristband on (we will exchange for appropriate colour if necessary) or we will accept (receipt) proof of payment.
triACTIVE Rewards Program
All patrons of the TLC are eligible to participate in our loyalty points program called triACTIVE Rewards!
Enrolment in the program is not automatic, patrons must request enrollment in person at the Customer Experience Desk.
Each member of a family may sign up individually.
- TLC Admission Passes (10 visit, 1 & 3 month)
- TLC Memberships (pre authorized and annual)
- TLC Registered Programs (value of $20 and over)
- TLC Professional Services
All purchases of the above programs and services by an individual who has opted to join the loyalty points program will automatically accumulate triACTIVE Rewards points.
We will occasionaly offer Special Promotions and unique Offers.
Points will be awarded on a per person basis but points may be transferred from one individual to another at any time.
Customers wishing to redeem their accumulated points for rewards must do so in person at the front desk.
Currently, points can be redeemed for TLC Water Bottles, TLC T-Shirts, and TLC Gift Cards of various values. In the future we may offer direct discounts on the purchase of future programs and services with the redemption of points (similar to using Airmiles to partially pay for a purchase).
Yes, a TriACTIVE Rewards participant can transfer their existing points to another participant of the program. This request must be made at the front desk.
The day we closed all membership accounts were paused and January payments were not processed. When we re-open, members will receive the days they did not receive in December before any further payments are processed. Due to our computer system, we are unable to "un-pause" certain accounts and not others, so if you’d like to participate in these online classes, a separate registration and fee will be required.
Registration is open NOW by emailing email@example.com
The instructors would love to see you, but you don’t have to turn on your webcam if you don’t want to! Sharing your video allows them to check that participants understand instructions and are doing the correct movements without needing further info or modifications, but it is totally up to you!