TLC Logo

Frequently Asked Questions (FAQ)

General Questions [+]

  1. Can I pay just for the part of the TLC I plan to use; for example just the pool, or just the fitness track?
  2. Why is there no adult shinny hockey in the evenings during the winter?
  3. Can teams use the fitness track to warm up?
  4. Why is the shower water cold / hot?
  5. What if I lose my membership card?

Children's Services [+]

  1. Are childcare services available everyday?
  2. What are the Childcare services procedures?
  3. Why can't I bring food or drinks into the Children's Play Centre?
  4. Why is the Children's Play Centre a "sock only zone"?
  5. Am I required to supervise my child in the Children's Play Centre?
  6. What types of packages are available for parties?

Fitness [+]

  1. When a piece of cardio equipment is signed out but no one is on it, can I get on it?
  2. What is the maximum time allowed on cardiovascular equipment?
  3. How old do you have to be before being able to use the fitness centre?
  4. Are free weights better than machines?

Aquatics [+]

  1. What is the temperature of the pools?
  2. Are there toys for the public to play with?
  3. When is the waterslide open?
  4. When is there public swimming?
  5. When is the swinging rope open?
  6. When is the best time to go lane swimming?
  7. When I register for lessons the classes are always full, what do I do?
  8. How old do you have to be to go in the pool by yourself?
  9. My child took swimming lessons at another pool or a long time ago, how do I know what lesson to put them in?
  10. Why does a pool get closed down when a contamination happens?
  11. Do you have to swim a length to swim in the deep end?
  12. When are the water features in our play area turned on?
  13. How often are the change rooms cleaned?
  14. Are strollers allowed on deck and in the change rooms?
  15. Who can use the family change room?
  16. Do you have any special needs equipment available?
  17. Why is there an annual shutdown of the Aquatic Centre for 2 weeks?